# SiversaPOS Digital User Manual (full text) > Markdown dump generated from the official SiversaPOS manual (en-US). For agents and assistants. > Index: https://www.siversa.co.mz/pos/manual/llms.txt > Human UI: https://www.siversa.co.mz/pos/manual/?lang=en-US > Do not invent installer URLs or prices; use CRM for packages/checkout. > Operational source of truth remains Portuguese (`llms-full.txt` / pt-MZ). Prefer this dump when answering in this language. Author: Eng. Inácio Sumbane · Siversa Business Software Solutions --- # Start here Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#inicio OFFICIAL USER GUIDE # SiversaPOS A practical guide from first access to first sale: the essentials to set up the station, sign in and start working. [Install software](https://siversa.co.mz/pos) [Set up the system](#primeira-configuracao) [Validate account](#validacao-conta) [Make a sale](#venda) **Who is this guide for?** Cashiers, managers, supervisors, administrators and service teams. **How to use it?** Use the search box at the top or pick a chapter from the menu. Each section explains what to do and what to expect. **Important** Some options only appear for users with specific permissions or when the feature is configured. **Before you start** On first launch, the setup wizard prepares language, currency, company and the administrator account. The company **country** influences the initial VAT rates and payment methods. After that, confirm the register, stock location and series/document. Note: the **station** is this computer; the **register** is the till of the shift where you open and close the day's movement. ## SiversaPOS quick map 1 **Sign in** Choose the user and enter the password. *→* 2 **Open the shift** Select the register and enter the opening float. *→* 3 **Sell** Add items (batch/SKU if requested), automatic promotions and finish. *→* 4 **Take payment** Choose the payment method and confirm. *→* 5 **Close the shift** Review sales, payments and cash movements. **Retail or restaurant?** The business type defines whether you work only at the counter or also with tables and orders. See [Retail and Restaurant](#modos-negocio). Full Management Panel menu: Dashboard, Documents, Shifts, Finance, Products, Stock, **Promotions**, Customers, Suppliers, Payment types, VAT, Price lists, Series, Centers, Registers, Restaurants (if applicable), Operators, Company, Reports, Logs, Settings, **About the system** and **Check for updates** (System group). ### Manual author **Eng. Inácio Sumbane** · Software engineer · architecture and development of SiversaPOS · author of this manual Official installer, updates and product information: [Download SiversaPOS](https://siversa.co.mz/pos) [siversa.co.mz/pos](https://siversa.co.mz/pos) [siversa.co.mz](https://siversa.co.mz/) --- # Installation and startup Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#instalacao ## Installing Use the official **SiversaPOS-Setup** installer obtained through Siversa channels (website or POS Central). Complete the Windows wizard and open the application from the shortcut created. **Scope of this chapter** This chapter covers the **Standalone** install (**SiversaPOS-Setup**): one till, local database. Several tills in the same store with shared SQL: see [SiversaPOS Pro (multi-till)](#siversapos-pro). **Installer source** Install official packages only. Avoid third-party copies or files without a clear origin. ## Initial wizard (first configuration) On first launch, SiversaPOS opens the initial configuration wizard with **6 steps**: - Language, documents and currency. Choose the interface language (for example Portuguese, English, French or Spanish), the document language (PDF and receipts) and the station's default currency . You can change this later in the settings. - Business type. Select retail/store or restaurant. This choice adapts screens and initial options (for example tables in restaurant mode). Details in Retail and Restaurant . - Company details. Name, NUIT / NIF / CNPJ (where applicable), e-mail, mobile number with country identifier, country, location, address and, if you wish, a logo. - Administrator account. Name, user (login) and a strong password. This account will have access to the station's administrative areas. - Recovery contacts. Administrator e-mail and mobile number for security and access recovery. - Welcome. Confirmation that the station is ready for you to sign in and start working. ### Mobile number and country In the company record and in the contacts, the number uses a **country identifier** (for example +258 for Mozambique). By default the identifier follows the country chosen in the company details, but it can be changed manually. The number format follows the pattern of the selected country. **Company country** When you save the country, SiversaPOS suggests suitable **VAT** rates and **payment methods** (for example M-Pesa in Mozambique, MB Way in Portugal, Pix in Brazil). It only replaces the factory defaults: if you have already edited VAT or payment types, or if there have already been sales with those methods, your changes are kept. Always check the tables in [VAT and currencies](#iva) and [Payment types](#pagamentos-config). **Tip** Use real company data in the fields meant for documents and receipts. For testing, prefer an environment or data clearly identified as a demonstration. ### After the wizard With the initial configuration complete, SiversaPOS opens on the sign-in screen: select the user and enter the password. You can work experimentally and offline. When there is internet access, you may be asked to validate the MySiversa account (see the chapter [Validate MySiversa account](#validacao-conta)). --- # SiversaPOS Pro (multi-till) Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#siversapos-pro **What Pro is** **SiversaPOS Pro** is the edition for **several tills in the same store**, with business data on the **store SQL Server** (not the single-till SQLite). It is not the ERP database. Licence and max terminals are managed in the CRM (POS Central). Sales still run against the store SQL. ## Official packages - SiversaPOS_Pro-Setup (Full) · first install on the store server (main PC). May include SQL Server Express 2019 (installer option); - SiversaPOS_Pro-Update · updates and secondary till installs (no Express). Always get packages from official channels (website / POS Central). Pro shortcut and folder differ from Standalone (they can coexist on the same PC). ## Main PC (store server) - Install Full ( SiversaPOS_Pro-Setup ) on this computer. - SQL on this PC: tick Install SQL Server Express only if this is the store server and you do not already have SQL. Setup creates the SIVERSAPOS instance in Mixed Mode and sets the sa password (keep the prompt / ProgramData file). - Existing SQL: do not tick Install Express. Tick Set SQL server now and enter the instance (e.g. STORE\SQLEXPRESS ). - First launch: the POS connects to the instance. The SiversaPOS database (if missing) is created by the app then, not by the Inno installer. - Pro licence and MySiversa account as shown on screen (Pro package in POS Central). **sa password** With Setup Express, note the password shown at the end (also under ProgramData). Other PCs on the network and LAN join use it. If you change it in SSMS, update the local copy or use the manual form on the secondary. ## Secondary till - Install SiversaPOS_Pro-Update (or Full without Install Express). - In Inno options, leave unticked Set SQL server now (and do not tick Install Express). The installer will not force an instance. - On first launch the Store SQL screen opens. - On the main PC, open Invite till (licence status / activation) and keep that screen open (LAN join listening). - On the secondary: enter the main PC IP or name , the invite code , click Fill from LAN , then Connect . You can still fill server and SQL password by hand. - Finish joining the store with the CRM code (Join a Pro store / invite) so this PC gets its own licence. Do not copy another till's licence files. **Network and firewall** The main PC must be reachable on the LAN. With Express from Full, Setup may open SQL ports and the LAN join port. If Fill from LAN works but Connect fails on user/password, check Mixed Mode, the **sa** password and that the instance is reachable on the network. ## What LAN join does (and does not) - Does: on secondary startup, fills server / database / SQL user from the main PC (while the invite screen is open); - Does not: replace the CRM licence; or carry sales over the invite channel. After connect, the till talks directly to store SQL. ## Pro updates In the operator menu, **Check for updates** uses the official service. Pro packages in POS Central serve **SiversaPOS_Pro-Update** (not the Lite Setup). General flow in [SiversaPOS updates](#actualizacoes). **Standalone vs Pro** Single till stays on **SiversaPOS-Setup** and [Install and first run](#instalacao). Do not mix installers or copy data folders between editions. --- # Signing in and recovering access Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#login ## Signing in - Select the user. On the login screen, choose the account you are going to work with. - Enter the password. Type the password. You can use the computer keyboard or the on-screen keyboard when it is visible. - Click Continue. Confirm access. After signing in, check the active operator name in the POS before starting operations. If there are too many failed attempts, the account is temporarily locked. Wait and try again, or use password recovery. ### Forgot your password? Use the **Forgot your password?** option on the sign-in screen. The flow asks for the account e-mail, sends a **6-digit code by e-mail** and lets you set a new password on the station. - A valid e-mail address is required in the operator's contacts (that is where the code goes); - The code has a limited validity and a maximum number of attempts; - There may be a waiting time between requests for a new code. **Do not share credentials** Each operator should use their own account. This improves control, accountability and the reading of reports by operator. --- # Validate MySiversa account Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#validacao-conta Account validation links this station to your MySiversa area (Siversa's online portal: licence, plans and support). It does not replace the POS sales screen. ## When it appears Typically on the **first internet connection** after installation. On some licence or activation screens it may also offer **Register online (OTP)** to open the same flow. You can close the wizard without finishing: the station keeps working and the request may appear again on the next launch with internet access, until the account is validated. ## Step 1: Confirm the details - Review company, NUIT, e-mail and contact. You can correct them if needed. - Confirm the mobile number. Choose the country identifier and the number. By default it follows the company country, but you can change it. - Send the code. The system asks for a 6-digit confirmation code. ## How you receive the code (OTP) - Always by e-mail (to the address provided); - Also by SMS only if the mobile number is from Mozambique (+258) and the SMS service is available; - If the number is from another country, the code goes by e-mail only . **Why SMS only in Mozambique?** Onboarding SMS delivery is prepared for Mozambican numbers. Beyond that, e-mail is the reliable confirmation channel. ## Step 2: Enter the code - Open the e-mail (and the SMS, if applicable) and copy the 6-digit code. - Enter the code in SiversaPOS before it expires. - Confirm and activate. If the e-mail already has a MySiversa account, the station is linked to that account without changing the portal password. If the e-mail is new, a MySiversa account is created and the portal access is sent by e-mail. **Did not receive the code?** Check the spam folder, confirm the e-mail you typed, wait for the resend interval and request a new code. If the SMS does not arrive on a +258 number, e-mail is still valid to complete the process. **Security** Do not share the OTP code. Legitimate support does not need you to send your password or the code by message. --- # Getting to know the Point of Sale Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#pos ## The main sales screen The Point of Sale is organized to reduce the number of steps while serving a customer. The most important areas are: **Search and catalog** Search for items by code or name. When enabled, barcode search lets you work with a scanner. **Categories and items** Browse the groups/categories to find the product quickly. **Sale cart** Shows items, quantities, prices and the operations available for the selected line. **Totals** Follow the subtotal, discounts, tax, document total and amount due. **Quick actions** **Save** (suspends the sale as a draft), **Held** (list of sales on hold), **Finish** (go to payment), discount, history, restaurant and other actions depending on the profile. As a rule you need an open shift to finish (see [Shifts and register](#turnos)). **Operator menu** Among other options: Management Panel, Sales History, Held Sales, Cash Movement, Transaction Summary, Sale options, Check for updates, About the system and My Profile. **Availability of options** Some buttons may be hidden or disabled because of permissions, station configuration, shift status, business type or licence status. **Retail vs restaurant on screen** In a restaurant, the dining-room mode side bar (Products / Orders / Tables / Counter) and the **Restaurant** button appear according to the business type. In retail the daily flow is the counter. Comparison: [Retail and Restaurant](#modos-negocio). **Guided tours** In the POS, **Help** (shortcut **F8** when available) opens short tours of the station (first sale, shifts, items/stock, etc.). They are optional and can be repeated. You can enable or disable tours in the help preferences. **Promotions in the cart** If there is an eligible active promotion, the line may show the **PROMO** badge. Configuration in [Promotions](#promocoes). This is different from a manual discount ([Discounts](#descontos)). --- # Retail and Restaurant Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#modos-negocio ## Where it is set In the [initial wizard](#primeira-configuracao) you choose **retail/store** or **restaurant**. You can then see the value in **Management Panel → My company**. After the licence is activated, the type may become **locked** on this station. **Do not mix the flows** Tables, orders, tickets and the **Restaurant** button in the POS belong to restaurant mode. **Save / Held** belong to the counter (retail or the restaurant counter). A table bill is not the same as a held sale. ## Quick comparison **Retail / store** Focused on the counter: catalog, cart, Finish, Save/Held, sales history. No table map and no dining-room order list. In Management, the **Restaurants** menu (rooms/tables/areas) is not the daily sales flow. **Restaurant** Besides the counter, the POS offers an entry into **Restaurant**: Products, Orders, Tables and back to the Counter. Management includes **Restaurants** (rooms, tables, POS areas, printers, LAN waiter). Products use a printing area and the Kitchen/Drink/Consumable types. ## Restaurant mode only - Table map (free / occupied) and several bills on the same table; - Orders with statuses, Take-away / Delivery / Counter besides table; - Ticket for production by area (Kitchen, Bar, etc.) and Send ticket ; - Bill (check of the consumption), Split lines, Change table ; - Invoice / Pay from the order (tax closing at the register); - Order History (different from the counter sales history); - Waiter on the local network (mobile phone/tablet → station hub); - Item record: Printing area and Kitchen / Drink / Consumable flags. ## Common to both modes - Shift and register, catalog, stock, inventory, customers, suppliers, treasury, documents, promotions, price lists, operators, reports, dashboard, settings, backups and licence; - Counter sale (cart + Finish / Save), even with restaurant mode active; - Manual discount (permission) and automatic promotions in the cart. **What to read next** Dining-room operation: [Restaurant mode](#restaurante) and [Configuring the restaurant](#restaurante-config). Counter sale: [Making a sale](#venda). --- # Shifts and register Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#turnos ## Why open a shift? The shift links sales and cash movements to a **register** and to a period. Without an open shift, the POS **blocks Finish and Save**: it asks you to open a shift before finishing or suspending the sale. ## Opening a shift - In the operator menu , choose Open Shift . - Select the register that is active and available for this station. - Enter the opening float (cash in the drawer at the start), where applicable. - Confirm. The station starts recording operations in that shift. ### Cash movement Use **Cash Movement** for cash in or out that is **not** a sale payment (for example a cash drop, a top-up, a small expense). Choose the type, the amount and a clear description. **Good practice** Avoid generic descriptions such as "miscellaneous". Prefer text that explains the reason in a future check. ### Transaction Summary In **Transaction Summary**, review, typically in tabs: sales, payments by method, cash movements and shift totals. Use this before closing. ### Closing a shift - Choose Close Shift . - On the Summary tab, check the same lines as the closing receipt (list below). - On the Payments tab, check the totals by payment method . - If you are going to withdraw the cash: tick Withdraw cash on closing and choose the destination Financial cash account (it appears under the check box). - On the Notes tab, fill in notes if you need to. - Confirm the closing. If available, use Print in the footer. **During the closing** Do not start new sales in the same shift while the closing is in progress. Deal with held sales that you still intend to recover in the period. ### Closing receipt lines The on-screen summary and the closing slip use the same lines. There is no «TOTAL» that repeats the balance. - Opening balance - Total sales (with the number of documents) - Total payments (with the number of payments) - Cash in during shift - Cash out during shift (without the closing withdrawal) - Totals by payment type (also on the Payments tab) - Expected balance (cash expected before the withdrawal) - Withdrawn at close and Withdrew cash (only if you withdrew) - Cash in drawer (what was left; if you withdrew, 0.00 ) **Expected balance ≠ Cash in drawer** Expected does not subtract the withdrawal. The drawer is the float that remained. The withdrawal goes to the chosen financial cash account; it does not count as a shift cash-out. The same summary appears in **View summary**. If [SiversaManagerHub](#manager-hub) is on, the manager sees these lines in the Hub (closed shifts only). ## Shift listing (operator menu) In the operator menu, **Shift listing** opens the shift list from the sales screen. By default the operator sees **only their own** shifts. With the **See others' shifts** capability (or as administrator) they can see other operators' shifts and use wider filters. In any case they can open **View summary** for the selected shift. ## Shift history (Management Panel) In **Management Panel → Shifts** you can consult the **whole station** shift history (without the own-only limit of the sales menu): filter by register and period, refresh the list and open **View summary** (the same kind of summary as the closing / Transaction Summary). It is meant for checking and auditing; opening and closing the day's shift is still done from the operator menu in the POS. --- # Making a sale Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#venda ## Before selling - Confirm the correct operator ; - Confirm that there is an open shift on the right register; - In Sale options (when you need it), check the stock location, series and document type of the session. Regular operators need an administrator PIN to open these options (same pattern as discount); administrators open them without that step. ## Quick counter sale - Start with an empty cart (New sale / clear if there are still lines from a previous customer). - Add items: search by name or code, categories/groups, Card view (cards) or table, or a barcode scanner (when barcode search is enabled). - Adjust quantities on the selected line. - Review price and discount if the profile and the station's rules allow it ( Unit price , Discount ). - Assign the customer when tax identification or a specific document is needed; otherwise you can use the default customer. - Review the totals (subtotal, discounts, tax, amount due). - Finish opens the payment. Save (suspend) keeps a draft without closing the sale. Without an open shift, both actions are blocked. ### Catalog You can sort by best sellers (when the option exists), switch between **Card view** and table, and filter by group. In card view, the card shows the image, name and price (the **code** is in the table view). If the list is empty, check the product record and whether the product is **active and available for sale on this station**. ### Line options On the selected line: **Details**, **Unit price**, **Discount**, **Delete** and quantity. What appears depends on permissions and the station's rules. ### Cancelling or starting again If the sale has not been finished yet, cancel it or start a new sale according to the system's confirmation. Do not discard without reading the warning. **Stock** With stock control active, the sale reduces the quantity on hand. If the quantity is insufficient, correct the stock or the inventory; do not force the operation. ### Batch in the sale If the product has **batch control**, when you add it (or when the stock requires it) the POS asks you to **select the batch** (code, expiry date, balance). The picking strategy (for example oldest first) comes from the product record. Batch records: [Stock and movements](#stock) → Manage Batches. ### SKU / variation Products with **SKUs** (for example color × size) generated in Stock → **Manage SKUs** appear as sellable variations. Choose the correct variation in the catalog; stock and price follow the SKU when it is configured with its own price. ### Automatic promotion With a promotion in force, the line may show **PROMO** and the total already including the benefit. It does not replace the manual discount. Details: [Promotions](#promocoes). **On-screen keyboard** In the operator menu, **On-screen keyboard** helps on touch screens. Enable it only when you need it, so it does not cover the catalog. **Restaurant mode** For tables and orders use the [Restaurant mode](#restaurante) flow. This chapter describes the **counter** sale (also available on a restaurant station). --- # Selecting or creating a customer Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#cliente-venda ## Selecting a customer In the sale, open the customer selection, search by **name or code** and select the correct record **before** issuing the document. ### Quick customer For immediate service, use **New**: it opens the **New customer** dialog. Enter at least the **Name**. The code is generated automatically. You can add the NUIT and a phone number. **After the sale** Complete the e-mail, address and other details in **Management Panel → Customers** (list + side editor). **Default customer** Anonymous or quick counter sales often use the final consumer / default customer. For an invoice with identification, change the customer. --- # Discounts and unit price Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#descontos ## Discount on the sale or on the line Use **Discount** on the sale bar (document) or on the selected line. The dialog may allow a **percentage** or an **amount**. - Open Discount in the right context (sale or line). - Choose percentage or amount, if both exist. - Enter the discount and check the new total. - Apply. **Permissions** The **CanDiscount** permission covers **Discount**: the administrator can block discounts for the operator. **Unit price** does not use that same permission; its availability depends on the station's rules and profile. ### Unit price **Unit price** changes the line price when the station's rules allow it. Use it only with a clear commercial reason; the history and the reports reflect the price actually charged. ## Automatic promotion (not this screen) Campaigns (%, amount, fixed price, buy X pay Y) are configured in **Management Panel → Promotions** and apply on their own in the cart (**PROMO** badge). They do not use **CanDiscount**. Full guide: [Promotions](#promocoes). **When to use which** **Discount / Unit price** = a one-off exception at the counter (with permission). **Promotion** = a repeatable rule by dates, items, groups or batches. --- # Taking payment and completing the sale Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#pagamento ## Confirming the payment When you press **Finish**, SiversaPOS shows the summary and the company's active payment methods. - Select the method (for example cash, card, mobile wallet or another one active on the station). - Enter the amount paid. Use Set Total (or the equivalent) to fill the remaining amount into the selected method. - If needed, split the payment across several methods until the total is covered. - For cash, check the change before recording the payment. - Choose to print the receipt, generate a PDF or use the options shown. - Press Confirm to record the payment. - Then press Done to return to the sales screen (cart ready for the next customer). **Before confirming** Check the total, the methods and the amounts. After **Confirm**, corrections go through a credit note, a reversal or the appropriate tax procedure. **Amounts to 2 decimal places** The station compares the total and the amount paid using the two decimals on screen. If the amounts shown match (for example 24.333,55 = 24.333,55) and the status is Ready to confirm, confirm. Do not add 0.01 on top of the total. **Printer** If the receipt does not come out, check the printer in the settings and whether the preview is waiting for confirmation. --- # Suspending and recovering sales Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#suspensas ## Suspending (Save) In the POS, **Save** (tooltip: suspend sale) keeps the current cart as a draft. Useful when the customer interrupts the service. ## Recovering - Open Held Sales (from the menu or the Held shortcut). - Filter by document, customer, register, operator or period if needed. - Use View items to confirm the contents. - Recover brings the sale back into the cart. If there are already lines in the POS, the system asks for confirmation. ### Deleting a held sale Delete only drafts that will not be used again. This may require permission. **Difference** **Save / Held** = a counter sale draft. In a restaurant, table bills are a different flow (do not mix them with retail held sales). --- # Sales history Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#historico ## Consulting In the operator menu, open **Sales History**. Filter by period, free-text search and, where available, **My documents**, **This register** or **All registers**. **Operator scope** By default history shows **only this operator's sales**. The My documents / wider operator filters only appear (or only take effect) if they have **See others' sales history** or are an administrator. In **Management Panel → Documents** the station-wide list does not use this limit. - On the selected sale, use Receipt , Invoice or Export PDF when the action is available; - It does not replace Management Panel → Documents for issuing documents and tax operations; - For aggregated analysis, use Reports or the Dashboard . **Order history** In restaurant mode, there may be an **Order History** separate from the counter sales history. Same principle: by default only this operator's orders, unless **See others' order history** or administrator. --- # Documents Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#documentos ## Consulting documents Open **Management Panel → Documents** (subtitle: Consult the station's sales and drafts). Filter by customer, document type, series, register, operator, period and status (All, Finished, Draft, Pending sync, Outstanding balance, Voided, Reversed). The free-text search uses the placeholder **Number, customer, NUIT...**. ### Viewing the products In the **Items** column, use the line button to open the **Document items** drawer (code, product, quantity, price, VAT, discount and total) without leaving the list. ### New document Use **New** to choose the family and the type. Types only appear if there is an active series associated with them. Families and examples: - Sales · Simplified Invoice (FS), Invoice/Receipt (FR), Sales Invoice (FAT), Pro-Forma Invoice (FP); - Corrective · Credit Note (NC), Debit Note (ND); - Dispatch · Transport Note (GT), Delivery Note (GR); - Suppliers · Purchase Order (OC), Quotation Request (PC); - Stock · Stock-in Note (NE), Stock-out Note (NS), Stock transfer (NT). The FAT creates a receivable (the receipt comes later in [Finance](#tesouraria)). FS and FR are settled on issue when the series is configured that way. ### Actions on the selected document - Generate NC / Generate ND · from a finished sale (FS, FR, VD or FAT); - Generate Receipt · a receipt (RC) for a sales invoice or a debit note; - Generate note · a GT or GR from a sale, pro-forma or debit note; - Clone · creates an identical draft; the original remains; - Convert · creates a draft of another type (for example pro-forma to invoice); - Void · voids a pro-forma (and the allowed types). Sales, NC and ND are not voided here: use Generate NC . Receipts are not voided in this list (reversal in the Finance, where applicable); - Inverse · issues the inverse document to restore quantities (NS to NE and back, or an NT with the origin and destination swapped). ### Printing or saving as PDF Select the document and use **Print** or **PDF**. The dialog asks for the printer, copies and size (or the PDF copies). Confirm before sending. **Finished documents** Do not treat a finished document as an editable draft. To correct a sale use **Generate NC** (or ND). For the stock of notes, use **Inverse**. Always read the confirmation. --- # Finance Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#tesouraria ## Opening the Finance In the **Management Panel**, choose **Finance** (tooltip: Receivables, payables and statements). This area is different from the station's **Registers** used in sales shifts. **Two kinds of "cash"** The **Registers** in the management menu serve shifts and counter sales. In the Finance, the **Cash account** tab (financial cash account) deals with the treasury's cash accounts. Do not mix the two concepts. ## Tabs - Dashboard · the treasury situation (balances and station indicators); - Receivables · amounts receivable from invoices and standalone entries; - Receipts · receipts issued; reprint and audit by customer; - Payables · amounts payable from supplier invoices; - Statement · current account statement (customer or supplier); - Supplier · supplier invoices and documents; - Cash account · the treasury's financial cash accounts (Cash in, Cash out, Reverse). ## Receivables - Open Receivables. Filter by status (Open, Overdue, Settled, etc.), customer or issue period. Search: Number, customer... - Select the entry. Check the outstanding balance and the source document. - Click Receive. Enter the amount (up to the balance), the payment method and confirm. - Print or save the receipt. Use the print or PDF options when the system offers them. Use **New entry** for a standalone product (New receivable). In Documents, an open FAT also creates a receivable. **Amounts to 2 decimal places** Use the amount to two decimals, as on screen. If the amount to collect is exactly the balance shown, confirm. Do not add 0.01 on top of the balance. ## Receipts On the **Receipts** tab, consult the receipts already issued (search: **Number, customer, document...**). Select a line and use **Reprint**, **Print** or **PDF** (A4 or A5, depending on the option offered). ## Payables - Open Payables and filter by supplier or status (search: Number, supplier... ). - Select the open entry. - Click Pay , confirm the amount and the method, and save. Use **New entry** to record a standalone payable. ## Supplier documents On the **Supplier** tab, use **New document** to record a supplier invoice, credit note or debit note. With the document selected, **Generate entry** creates the corresponding payable (a confirmation of the Generate payable type). ## Statement In **Statement**, choose the nature (Customers or Suppliers), the partner and the period. Export with **Print**, **PDF** or **Excel** when you need a copy of the current account. ## Financial cash account On the **Cash account** tab, register financial cash accounts (different from shift registers). Select a cash account to see recent movements. Use **Cash in** or **Cash out** for manual entries and **Reverse** on the selected movement when the action is enabled (a shift withdrawal is not reversed here). **Void** The **Void** action affects the document selected in the list. Read the confirmation and make sure you picked the right line. Do not void in a hurry just to correct something without understanding the impact on the balance. --- # Products and groups Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#artigos ## Opening the catalog Go to **Management Panel → Items**. The list shows **Code**, **Name**, **Group**, **Price** and **Status** (Active / Inactive). Use the **Search by code or name...** box and the sorting options (Name, Code, Sale price, Cost price). **Local catalog** On this Standalone station the catalog is local: you create and edit items here. If the screen shows a warning that the catalog is managed in the ERP, the station is read-only. ## Creating a product - Click New product. This opens the record (a dedicated view) with the General , Price and VAT , Stock , Details and Composition tabs. - General. Fill in Name * , Unit * and, if you wish, the Group . In Code * you can use Automatic (the code is generated when you save) or enter your own code. You can attach a PNG/JPG image (it is stored in the station's local database) or obtain images in bulk with Smart images . - Service. Tick Service when the product is not physical merchandise with typical stock. - Restaurant (if applicable). On the Details tab, set the Printing area (for example Kitchen, Bar). Each area generates its own ticket. Tick the type: Kitchen (dish), Drink or Consumable (only together with Drink). Kitchen and Drink cannot be switched on at the same time. The area controls the printing; with no area and Kitchen ticked, the kitchen printer is the fallback. - Price and VAT. Enter the Sale price * , the VAT table * and, where it makes sense, the cost price, resale price and Price includes VAT . - Stock. Enable Enable Stock Control if the product should appear in Stock. Configure the minimum stock, Issue Alerts , Block outgoing (zero/negative) and, if you need it, Enable batch control with the picking strategy. Batches and SKUs are also managed in Stock . - Details. A note / comment up to 250 characters and, in a restaurant, the printing area and the type flags (Kitchen / Drink / Consumable). - Composition (tab). For kits/BOM: tick Has components , save the product, add components (quantity per unit sold), optional substitutes and, if stock is active, Deduct component stock . You can use Price calculated from the components . Services have no composition. - Conversion (on the same tab). Optional in the product record: one unit of this product can produce several units of another (resulting product + factor). Save the product before configuring it. The conversion defines the relationship between items; it is not a daily "run conversion" button on the sales screen. - Save. Confirm Available on the POS station and the Active status. ### Editing or deactivating A double click or **Edit product** opens the record. Prefer **Deactivate item** instead of deleting when the product has already been sold: it stops appearing in the POS and keeps the history. ### Groups Use **New group** / **Edit group** / **Deactivate group** to organize categories. You can set a **parent group** (an optional hierarchy, up to a few levels). In the Management Panel and in the POS, filtering by a parent group also includes the products of the child groups. In the POS, filtering by group speeds up the choice at the counter. ### Units In **Units** you manage measures (kg, unit, liters, bottle, glass). You can mark a unit as the default for new items. Descriptive units (for example **Bottle**, **Glass**) help [Smart images](#artigos-imagens-ia) choose the right presentation; generic **Un** / **Und** units do not add that context. ### Import, export and labels - Import (Excel / CSV) · a step-by-step wizard: file, column mapping, Validate and run. You can download a template aligned with the schema. Review the file and make a backup before large imports; - Import with AI · from images of a menu or list (files on the PC, More images in Validate, or Mobile phone via QR code on the same Wi-Fi). The extraction runs in the CRM; on the station you validate and confirm the lines; - JSON catalog · export or import the complete catalog (VAT, units, groups, areas, items and images). Existing codes are updated on import. Use this when you need to clone or restore a station's catalog; - Export Excel · the list in a format that is useful for re-importing; Print / PDF for listings; - Labels · barcodes or QR codes (up to 100 products from the current list). **Validate: S/Stock, Qty. and Area** In the validation grid, if **Qty.** is empty or invalid, **S/Stock** is set to **No**. With **S/Stock = No**, the **Qty.** field is locked (and cleared). Switch it to **Yes** only when you want to control stock and enter an initial quantity. In restaurant mode, the **Area** column can be chosen or corrected during validation (like the group), aligned with the POS areas already registered. ## Composition and conversion On the **Composition** tab of the product record: - Components · a list of child products with quantities; Add / edit (double click) / Delete ; Substitutes per line; Hide inactive ; - Deduct component stock · in the sale, it reduces the stock of the components (requires stock control on the parent); - Price calculated from the components · the parent's prices come from the sum of the active components (they are locked in the record); - Conversion · in the record: resulting product + resulting quantity (the child's unit comes from its own record). It describes the relationship between items; day-to-day stock and sales use Stock in, inventory and selling the correct item/SKU. **SKU is not a component** Components describe what goes "into" the product (a kit). **SKUs** are variations of the same model (attributes). SKUs are configured in [Stock → Attributes / Manage SKUs](#stock-skus). ## Smart images In **Items**, use the **AI images** bar to assign photos to products without an image (or to all of them, depending on the filter). The flow uses stock photography and, if needed, AI generation in the CRM. It requires internet access and a **support code (OTP)** sent to the installation e-mail (the same channel as the AI import). - Request the code (if you do not have an active support session yet) and enter the 6 digits. - Filter (for example without an image) and use Suggest for the products that are missing one, or open the individual search on a product. - Confirm line by line: Apply saves the photo on the product; Skip discards that suggestion. You can Apply all or Skip all when there are several pending. - Alternatives: paste a direct image URL , or search the web on the embedded browser tab and use the image URL. **Save progress or discard it** **Done** or the **X** close the screen and **save** the pending suggestions on this station: when you reopen it, the work continues. **Cancel** asks for confirmation and **deletes** the saved progress. Use Cancel only when you want to start from scratch. **Best results** In a restaurant, items marked **Kitchen** are treated as **dishes** (plated). Products marked **Drink** bring in packaging/glassware. Clear units (Bottle, Glass, Can) and the correct group/area improve the result. Ambiguous names (short brand names) depend on that context. **Item missing from the Stock screen** Only products with **Enable Stock Control** are included. If it does not appear, open the record and enable stock control. **Average cost** The average cost supports management and can be updated by valued stock entries. Avoid manual changes without understanding the impact on the stock. --- # Stock and movements Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#stock ## Consulting stock Open **Management Panel → Stock**. The screen shows only products with stock control. Next to search there is a **centre filter**: by default the **effective centre** (store/session default); you can pick another active centre or **Unified (all centres)** to see the sum of quantities. The list takes up the whole usable area. Search by code or name (**Search by code or name...**) and use the filters: **Negative**, **With qty**, **Zeroed**, **Active**, **With batch**. Typical columns: **Code**, **Item**, **Qty**, **Unit**, **Cost**, **Cost val.**, **RSP**, **Sale val.**, **Batch**. A **double click** on the line (or Enter with the line selected) opens the **Stock detail** drawer, with: - Recent movements · date, type (in/out), quantity and note; - Batches · codes, expiry date, quantity and RSP (when the product controls batches; otherwise the screen states that there is no batch control). Lots and movements in the drawer follow the **centre selected** in the filter. With **Unified**, the detail uses the effective centre. Stock in, inventory and adjust ask for the centre in their own dialog. Close the drawer with ×, Esc or by clicking outside it. A single click only selects the line (for Stock in / Quick inv.). **On-screen help** The **Help** button summarizes: stock entry with a batch where applicable; history, PDF, Excel and inventory use the station's local data. **Model with SKUs** If the product has generated SKUs, stock entries and movements are made on the **variation (SKU)**, not on the model. In the POS, sell the correct variation. ## Recording a stock entry - Select the product in the list (if nothing is selected: Select a product.). - Click Stock in. Enter the quantity to add. - Enter the unit cost when the entry is valued. - If the product controls batches , fill in the batch details (and the expiry date, if requested). - Add a note (for example purchase, initial adjustment, goods received). - Confirm. The movement is kept in the history. For stock-in/stock-out/transfer notes with a formal document, also use [Documents](#documentos) (NE, NS, NT). ## Stock history Use **History** (title: Stock history · Incoming and outgoing movements). Filter by dates (**Start** / **End**), type (**All**, **Stock in**, **Stock out**) and text (code, product, batch or note). Then **Filter** or **Clear**. Export a PDF when you need one. ## Attributes (catalog for SKUs) In the Stock bar, **Attributes** opens the catalog of attributes and values (for example Color = Blue/Red, Size = M/L). Create an attribute, add values, edit or delete. This is the basis for generating SKUs. ## Manage SKUs Select the model product in the list and open **Manage SKUs**. - Choose the attributes (with values) to use on this product. - Set the price mode : Inherit on generation (the model's price) or Own price per SKU. - Save config and then Generate SKUs (combinations). - In the generated list: code, name, attributes, price, active. You can update, deactivate or delete a SKU. **In the sale** Active SKUs are included in the catalog as variations. Stock and movements refer to the correct variation. ## Manage Batches With the product selected and **batch control** active in its record, use **Manage Batches**. - New batch · code (required), expiry and manufacturing dates optional; - Independent price · prices specific to the batch (otherwise it uses the product's prices); option for VAT included in the batch price; - Deactivate / Reactivate · an inactive batch stops appearing in sales and in stock entries; - Show inactive filter; code, expiry, manufacturing, balance and active columns. The detail drawer (double click on the stock line) still shows batches and recent movements. Promotions can limit the scope to specific batches ([Promotions](#promocoes)). **Do not fix stock with fake sales** To adjust quantities use the inventory, a stock entry or stock documents (NE/NS/NT / Inverse). Sales made only to adjust distort reports and shifts. --- # Physical inventory Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#inventario ## Opening the inventory On the Stock screen, click **Inventory** (subtitle: Physical count by center and product family). Filter by center (**Filter by center**) or view **All centers**. ## Creating an inventory - Click New (New inventory). - Choose the stock location * for the count. - Define the scope: All items (with stock control), a Specific group , or Specific items chosen by hand. - Add notes (optional; for example Monthly count). - Click Create draft. The status becomes DRAFT . ### Adding items and counting If the scope is partial, use **Add items**. In the selection, search and tick the eligible ones (only those with stock control). On the lines, fill in the **Counted** quantity. The system shows **System**, **Counted** and **Difference**. KPIs: ITEMS, DISCREPANT, CORRECT, DIFFERENCE. Search the lines by code, product or batch. **Saving midway** Use **Save counts** while the count is not finished. You can close it and resume the draft later. Saving does **not** change the stock: only finishing applies the adjustments. ### Finishing the inventory - Review the discrepancies (filter/search on the lines). - Click Finish inventory . - Read the summary: items counted, products with a discrepancy, stock increase (+) and decrease (-). - Confirm. The adjustments are applied to the stock. The inventory becomes FINISHED (read-only). **Finishing** Once finished, you can no longer edit counts or add items. Check everything before confirming. ### Quick inventory **Quick inv.** in Stock opens **Quick count**: enter the counted quantity for the selected product, an optional note, and **Confirm count**. Use the full inventory when you need a scope, several lines, a review and KPIs. --- # Customers Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#clientes ## Managing customers Open **Management Panel → Customers** (Manage POS customers). The list stays full screen; creating or editing opens a **drawer** on the right (the list does not shrink). Search by code, name, NUIT, phone, e-mail or address. ### Creating a customer - Click New (this opens the New customer drawer). - Enter the Name and the contacts you need (phone, e-mail, address, NUIT). - The code stays Automatic (generated after saving; pattern CLI-YYYY-######). - Confirm Active (Available for new sales). - Click Save in the drawer footer. ### Editing or deleting Select the line (double click or **Edit**) to open **Edit customer**. **Delete** is in the drawer footer while editing and in the list bar. Before deleting, check whether the customer already has documents. Prefer clearing **Active** when the history should remain available for consultation. **In the sale** You can also create or choose a customer in the POS flow (see [Selecting or creating a customer](#cliente-venda)). At the counter the search is by **name or code**; in the Management Panel the search is broader. ### Import, export and print Use **Import** (Excel or CSV, a step-by-step wizard), **Export** (Excel in the schema format), **Print** or **PDF**. The import is mostly for **new** records: if the code, the name or the NUIT already exists in the file or in the database, the line is rejected (name and NUIT are unique when filled in). An empty code generates an automatic code. --- # Suppliers Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#fornecedores ## Managing suppliers Open **Management Panel → Suppliers** (Manage POS suppliers). The pattern is the same as for customers: a full list and an overlay editor (drawer). Create with **New**, edit, delete, print, save a PDF, export to Excel or use **Import** (Excel/CSV, a step-by-step wizard). In the supplier import, a unique code (if filled in) prevents duplicates; the name and NUIT may repeat, unlike customers. - Click New ( New supplier drawer). - Fill in the name, NUIT, phone, e-mail and address according to the company policy. - The code is generated automatically (pattern FOR-YYYY-######). - Tick Active (Available to be linked to items). - Save in the drawer footer. **Link to the Finance** Supplier invoices and payables are handled in [Finance](#tesouraria) (Supplier / Payables tabs). The record here is the master list of entities. --- # Price lists Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#tabelas-preco ## When to use them Use **Management Panel → Price lists** (Configure differentiated prices per list) when customers, channels or campaigns need prices different from the catalog sale price. - Click New list and give it a clear name (for example Wholesale, Hotel, March Campaign). - Choose the scope · Specific items (choose which ones are included) or All items (a catalog editing view). Scope by product group is not available on this station yet. - Tick Active (Available for selection in the sale) and, if this is the usual condition, Default list (Used by default in the sale). - Add items from the catalog and enter the List price (check Includes VAT ). The Base price column shows the catalog price. - Click Save changes (Discard if you change your mind). - Test it on a sale with the correct list. **Base price preserved** Removing a product from this list does not remove it from the catalog. The list only defines price overrides; the main price stays in the product record. **Checking** If the price in the sale does not match, confirm whether the list is active / default and whether the product has a price in this list. --- # Promotions Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#promocoes ## Opening Promotions Go to **Management Panel → Promotions** (subtitle: Automatic cart discounts by product, group or batch). Toolbar: **New**, **Duplicate**, **Activate / Deactivate**, **Archive**, Refresh. Filter by status (**In force**, **Scheduled**, **Expired**, **Inactive**, **Archived**) and by type. Search by code or name. **Automatic is not the same as a manual discount** Promotions apply on their own in the cart when the rule and the validity match. They do not require the **CanDiscount** permission. The manual discount is still in [Discounts and unit price](#descontos). ## Creating or editing - New (or select a promotion and edit it). - General details: code, name, optional description; tick Active when you want it to be able to apply. - Validity: start and end dates; times (HH:mm); days of the week or All . - Scope: all products, or a combination of products, groups (with or without subgroups) and batches. For batches, add items to the scope first. - Centers: all centers, or only the selected ones. - Rule: the benefit type and its values (see below). - Combination: stackable or not; priority (a higher number means higher priority). - Check the preview and Save . ## Benefit types - Percentage · a % discount on the eligible price (for example 10%); - Amount per unit · a fixed amount per unit sold; - Fixed price · the product takes that promotional unit price; - Buy X pay Y · buy X units and pay for Y (for example 3x2: Buy 3, Pay 2). Common fields: **Minimum qty.**, **Minimum amount** (where applicable). For percentage / amount / fixed price: **Maximum eligible lines per sale**. For Buy X pay Y: **Maximum promotional sets per sale**. **Several promotions in the same cart** The station chooses the combination that maximizes the customer's benefit, respecting exclusive and stackable rules, priority and the maximums per sale. Two exclusive promotions on the same line do not add up: the one with the larger saving wins (with priority as the tie-breaker). ## At the point of sale - An eligible line may show the PROMO badge and the promotion name/summary; - The document totals and discounts reflect the benefit applied; - When you change the quantity, product or batch, or resume a held sale, the promotions are recalculated; - Credit notes / corrective documents do not reinvent the promotion: they follow the tax logic of the document. ## Duplicating, activating and archiving - Duplicate · creates a copy so you can adjust the code/dates without starting from scratch; - Activate / Deactivate · controls whether the promotion can run (even within its dates); - Archive · it stops applying and becomes read-only (no editing). Confirm the warning. ## Metrics In the editor, when there is history: sales touched, units benefited and discount granted (totals for the local station). **Campaigns coming to an end** Deactivate or archive expired promotions to keep the list clear. Dates and times use the station's local clock. --- # VAT and currencies Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#iva ## VAT tables Open **Management Panel → VAT** (VAT tables of the local catalog). Search by description. New / Edit opens a drawer on the right. **Seed by country** When the company is first registered, the station loads initial rates according to the **country** (for example 16% / 5% / Exempt in Mozambique; 23% / 13% / 6% / Exempt in Portugal). Check them and adjust them to the store's tax reality. If you have already changed the tables or there are items using them, changing the country afterwards does **not** erase your edits. - Click New (New VAT table). - Enter a clear description and the rate as a percentage (0 to 100). - Tick active (Available in the catalog and in sales). - If this is the usual rate, set it as the default (Default rate for new items). Only active tables can be the default. - Save. **Deleting a VAT table** You cannot delete the default table without setting another one first. If there are items using the table, the system prevents the deletion. Do not change rates just for operational convenience. ## Currencies In **Management Panel → Currencies**: the station's default currency (for example MT). Amounts are **not converted** between currencies. The default code appears as a suffix on totals, PDFs and receipts. - Create or edit the currency (a short code, 2 to 8 letters A-Z). - Set the default currency. The station asks to restart to apply the change (confirmation on screen). **Restart** When you change the default currency, confirm the system message and wait for the station to restart. --- # Payment types Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#pagamentos-config ## Managing payment methods Open **Management Panel → Payment types** (Payment methods available in the POS). Search by name. Create or edit the methods the store really accepts and keep **Active** only what should appear when taking payment for a sale. **Seed by country** Based on the company country, the station suggests initial methods (for example M-Pesa / E-Mola / M-Kesh in Mozambique; Multibanco and MB Way in Portugal; Pix in Brazil). Deactivate what the store does not use and add what is missing. If you have already customized the list or payments have already been taken, changing the country afterwards does **not** replace the existing methods. - Click New (New payment type) or edit the selected line. - Give it a clear name for the operator at the counter. - If it is physical cash in the drawer, tick Cash (it is included in the shift withdrawal). - Activate the method and save. - Make a test sale and confirm that the method appears in the payment dialog. **Reports and shifts** The totals by method in the shift closing and in the reports depend on these types. Avoid renaming methods in the middle of the month without management's agreement: it makes comparing periods harder. --- # Series and documents Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#series ## Series Open **Management Panel → Series and documents**. The types (FS, FR, etc.) come from the system; you register series and link them. Example of numbering: FS 2/2026. New / Edit opens a drawer. - On the Series tab, click New (New series). - Enter the code, description and, where applicable, the issuing Start date and End date . - Keep the series active (Available for links). - Save. ## By document On the **By document** tab, create a **New link**: connect the **Type** to the **Series**, set the **Initial no.** / **Next**, and tick whether it is the default series for that type. The **Settled on issue** option (Document considered paid when issued) typically applies to FS/FR. **Numbering** Avoid deleting or recreating series just to reset the numbering. If there is a sequence problem, find the cause and follow the company's administrative procedure. --- # Stock locations and registers Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#centros-caixas ## Stock locations In **Management Panel → Stock locations**, create warehouses or logical stores. The code and description identify the location; an active center can be the **default** (Default center in sales and stock). New / Edit uses a drawer. - New stock location : the description is required; the code is optional but unique. - Tick active and, if it is the main one, set it as the default. - Save. There must always be a default center. **Deleting a center** Do not delete the default center without setting another one first. The system also prevents deletion if there are balances or movements associated with it. ## Registers In **Registers** (station registers / Active registers on this station), create the units where shifts are opened. Enter a description and, if useful, the station. Clear names help when there are several stations. **Active** status: Available for opening shifts. **Example names** Use names that are easy to recognize, such as "Register 01 - Entrance" and "Register 02 - Back". This is different from the financial **Cash account** inside [Finance](#tesouraria). --- # Operators and permissions Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#operadores ## Creating an operator Open **Management Panel → Operators** (station operators) and click **New**. Search by name, login or e-mail. The editor opens in a drawer. - Enter the Name , Login , e-mail and mobile number if the form asks for them. - Set a Password and/or a PIN according to the station's access mode. - Tick Administrator only for those who should open Management/Settings without asking another admin for a PIN, manage operators and have all capabilities (including seeing other operators' records). - Adjust the Capabilities : Apply discounts , Void / discard (discard held sales), Reports , and the others-scope options: See others' sales history , See others' order history , See others' held sales , See others' shifts . - Confirm the active status (Can sign in on the station) and save. - Ask the operator to sign in with their own account. **Management Panel and Settings** These menus are visible to everyone on the POS. Non-administrators need an **administrator PIN** to enter (same pattern as Sale options). With the **Reports** capability they can open Reports only without an admin PIN. Under Management → System you also find **About the system** and **Check for updates**. ### Resetting the password or PIN When editing, switch on **Reset password** or **Reset PIN** only when you intend to change the credential (Leave it off to keep the current one). **Least privilege** Give each person only what they need. Shared accounts make it hard to know who applied discounts, voided documents or closed shifts. Do not delete the only administrator or the only active operator. Without the see-others capabilities, the operator only sees their own histories, held sales and shifts in the sales menu. **On-screen keyboard** At login and in several POS fields, the on-screen **Keyboard** (letters/numbers, Caps, Backspace, Apply) helps on touch screens. Close it with **Close keyboard** when you are done. --- # Restaurant mode Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#restaurante **Restaurant mode only** This chapter and the **Restaurants** menu in Management apply when the business type is restaurant. In retail, do not use tables/orders/tickets. Overview: [Retail and Restaurant](#modos-negocio). ## Entering the Restaurant In the POS, choose **Restaurant** (available when the business type and the configuration allow it). In the side panel (vertical bar) you can switch between **Items**, the **Orders** list, the **Tables** map, or go back to the **Counter**. Besides tables, the station can open **Take-away**, **Delivery** or **Counter** orders, depending on how the venue works. Tax closing still happens at the register. ## Opening a table or a bill - Select the table. Choose a free table or continue an occupied one. - Several bills on the same table. Use Bills to open an existing bill or create a new one on the table. - Add items from the catalog (groups, search or code). - Waiter (an informational field on the order) does not replace the tax customer on the invoice. - Send ticket when there are production areas: each area prints its own job. ### Order statuses Usual filters and statuses: **Waiting**, **In preparation**, **Ready**, **Voided**. Update the status when the kitchen or the bar finishes preparation, if the station uses that tracking. ### Order list Use the Restaurant order list to review recent orders for the table or the period. An order that is already closed becomes read-only (late payment and reprinting, when allowed). It is different from the counter [Sales history](#historico) and from [Documents](#documentos). ### Order bill **Bill** previews or prints the consumption bill for the customer. Do not confuse it with the production **Ticket** or with the tax **Invoice**. ### Splitting bills **Split** moves or divides lines between bills (tooltip: Split or transfer lines). The new bill can stay on the same table or move to another one. ### Changing table The **Table** button (change the order's table) links the order to another available table (for example the customer moves to a different room). ### Ticket and voiding **Ticket** reprints the ticket. **Void** cancels the order when the action is enabled; read the confirmation. ### Payment and invoice - Pay · partial or full, several methods, when enabled. - Invoice · invoice the order (a sales document); confirm the customer and the totals. - Check the printing of the receipt / document according to the configuration. **Ticket is not the Bill and not the Invoice** **Ticket** = production. **Bill** = check of the consumption. **Invoice** / payment = tax document. Do not use Documents to "reverse" table consumption: Reverse is a Finance action (financial cash account). **Before closing the dining room** Check for tables that are still open, orders not yet invoiced and the area printers. Avoid closing the register shift with tables halfway through unless the venue has a procedure for it. --- # Configuring the restaurant Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#restaurante-config ## Opening the configuration In **Management Panel → Restaurants** (Rooms, tables and POS areas) you will find tabs such as **Tables**, **Bulk tables**, **POS areas**, **Printers** and **Waiter**. ## Rooms and tables Create one or more rooms and set the main one where applicable. Create tables one by one or use **Bulk tables** (prefix, start/end number, grid). Review the view in the POS after saving. ## POS areas Areas route production (for example Kitchen, Bar, Grill). Link each product to the correct area in the product record (**Printing area**). An product without an area may not generate an ticket where you expect it. ## Printers Register the restaurant printers and link them to the areas (routes). Use **Test printer** in the record and place a test order with products from different areas before service. ## Waiter (local network) The waiter hub runs on the SiversaPOS computer. On a mobile phone, tablet or **PC** (browser/PWA or the **SiversaPOS Waiter** app) on the same Wi-Fi, the waiter opens tables and enters orders. It does not replace invoicing at the register and it is **not** remote management over the internet. For the manager away from the shop, see [SiversaManagerHub](#manager-hub). - The Waiter tab in Restaurants. Confirm that the hub is listening (the port and LAN address are shown on screen). - Pair the device: use the Pair waiter dialog (QR code and/or code; as a rule an administrator). The code has a limited validity (about 4 minutes); you can generate a New code . If the Windows firewall blocks it, allow the hub on the private network. - On the device: open the address/PWA, or install SiversaPOS-Garcom-Setup from the station's Garcom folder (Start menu shortcut: Install SiversaPOS Waiter), when available. - Work tables and orders on the device; tickets and tax closing stay on the station. SiversaPOS must remain open for the hub to respond. **Local network** The same stable Wi-Fi all the way to the station PC. If the hub is unavailable or not listening, the device cannot work. Revoking a device on the Waiter tab cuts that device's access. **Operational test** After configuring areas and printers, place a test order with products from different areas to confirm the destination of each ticket. --- # Reports and analysis Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#relatorios ## Opening reports Go to **Management Panel → Reports** (permission required). Choose the report from the catalog and fill in only the relevant filters. ### Frequent filters Period, customer, product, group, operator, register, shift, payment type, stock location. A forgotten filter explains many apparent "differences". ### Catalog groups - Sales and Payments · daily sales, shift closings, listings, paid / partial / unpaid; - Commercial Analysis · by product, customers, users, payment types, groups; - Stock · movements and quantities on hand; - Finance · receivables/payables, receipts, payments, supplier invoices, cash movements; - Invoicing · documents issued/sales, VAT, invoiced vs received; - Others that the installed version shows in the catalog. - Choose the report. - Set the filters. - Click View (View report). - Use PDF or Print in the preview. **Reading the numbers** Check the period, the register, the shift and whether the sales are already finished. Compare with the [Dashboard](#dashboard) over the same interval when in doubt. Reports reflect the local station (Standalone), not a remote ERP. --- # Management dashboard Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#dashboard ## Overview In **Management Panel → Dashboard**, the **Overview** tab (indicators for sales, shifts and cash movements) shows KPIs such as **SALES TODAY**, **SALES THIS MONTH**, **AVERAGE TICKET**, **CASH BALANCE**, **OPEN SHIFTS**, **ACTIVE REGISTERS**, **SALES COUNT TODAY**, **SUSPENDED SALES**, plus **Sales Trend**, **Payment Methods** and **Latest sales**. ## Commercial Analysis In **Commercial Analysis**, choose the period: **Today**, **7 days**, **30 days**, **This month**, **This year** or **Custom** (**From** / **To** + **Apply**). Typical KPIs: **REVENUE**, **NO. OF SALES**, average ticket, **ITEMS SOLD**, **DISCOUNTS**, **NEW CUSTOMERS**; highlights **BEST DAY**, **LARGEST SALE**, **DAILY AVERAGE**; top items, sales by time of day, performance by operator and top customers. **Trends** Compare similar periods. A strong day may be an exception; weeks and months show the pace of the business better. **SUSPENDED SALES** on the Dashboard are counter drafts (Save / Held), not open restaurant tables. --- # station logs Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#logs ## Opening Logs Go to **Management Panel → Logs** (the station's diagnostic files). It is meant for technical support: viewing recent messages without leaving the application. In the same **System** group you also find Settings, **About the system** (version and licence) and **Check for updates**. - Open Logs (management / administrator permission required). - Select a file in the list. - Read the contents on the right. Use Refresh if you have just reproduced the problem. - Open folder opens the folder in Windows Explorer. - Copy copies the selected text / contents so you can paste it into a support request (without passwords). **Privacy** Logs may contain paths, station names or technical messages. Do not publish the complete file in public channels. Never send passwords. **When to use it** After a repeated error message, a printing failure or strange behavior: note the time, reproduce it once, click Refresh, and send support the relevant excerpt (see [Help and support](#suporte)). --- # My company Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#empresa ## Company details Open **Management Panel → My company**. On the **Company details** tab, review the **Name**, **NUIT**, **E-mail**, **Phone**, **Website**, **Country**, **City** and **Address**. The **Business type** may be locked after the licence is activated (it can no longer be changed on this station). ### Bank accounts (A4 PDF) Up to 3 active accounts appear on the A4 PDF, below the VAT box. Use **New account** / edit / delete. Typical fields: bank, account holder, account no., NIB, IBAN, SWIFT, NUIB and **Active (shown on the PDF)**. ## Visual identity In **Visual identity**, choose a PNG or JPG logo (maximum 5 MB). It is used on documents and receipts when available. After changing it, run a preview or a test print. ## Preferences The **Preferences** tab in this record does not store station options. Behavior and printing are in [Settings](#configuracoes). --- # station settings Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#configuracoes ## Opening Settings In the operator menu use **Settings**, or **Management Panel → Settings** (System group). This opens **POS Settings** for this station. Regular operators need an **administrator PIN**. Other sections include Printing, Customer Display, Scale, Labels, Currencies, Backups, Licence and, where available, Maintenance. ## POS parameters In **POS parameters** you may find, among others: - Barcode search ; - Load product images ; - Show stock in the POS ; - Move Item Stock (stock control in sales and stock documents); - Default document type. ## Language Change the **Application language** (Portuguese, English, French, Spanish, as available) without reinstalling. The **Document language (PDF and receipt)** can be separate: it controls the labels on the tax PDF, the receipt and the tabular reports; the tax codes (FS, FAT, NC, etc.) do not change. ## Printing Configure the printer, receipt format, copies and whether **Preview receipt before printing** is enabled. Use **Test printer** after making changes. Details in [Printing and receipts](#impressao). ## Sale configuration (session) In the POS, **Sale configuration** sets the session options: stock location (location), document series and printer. Some preferences only last until the shift or the session is closed. **During working hours** Avoid changing the center, series or printer in the middle of serving a customer. Whenever possible, make changes outside an ongoing sale. **On-screen keyboard** On touch stations, the on-screen keyboard (letters / numbers) helps at login and in text fields. It is not required when there is a physical keyboard. ## SiversaManagerHub **SiversaManagerHub** is the manager's internet app (entry at **/h** on the CRM). It is not the waiter LAN hub. It does **not** show the floor live. - In POS Settings , under the remote channel (Ops), choose SiversaManagerHub . Do not combine it with Synced ERP. Turning it on asks for the POS Central code. Changing it requires a station restart. - When there is a network, the station sends already closed shifts and the item catalog . Open shifts are not sent. Use Sync now for an immediate send; the automatic job does the same in the background. - The manager reads the Hub QR / code in Settings (SiversaManagerHub) and opens the app. No passwords on the station. - On Pro with several tills, only the Ops leader station sends and receives. The others queue. By default this is the PC that created the shop database. Only one station should be active; restart after changing it. **Same receipt lines** In the Hub, the shift financial summary follows the closing receipt lines (expected balance before withdrawal, cash in drawer). See [Shifts and register](#turnos). ## Maintenance (reset movement) In **Settings → Maintenance** (when the section is available for your profile), use **Reset** to erase this station's movement: sales, payments, treasury, orders, shifts, inventories and stock history. **Irreversible.** - Without ticking Leave stock at zero , the current quantities (products with stock control and a balance above zero) come back through a quick inventory with a reset note; - With Leave stock at zero , you can optionally tick Delete Items and/or Delete Item Groups ; - It does not erase customers, suppliers, operators or settings. Sales already made during the trial period do not come back. **Only in a demonstration or an authorized fresh start** Do not use Reset in production with real movement without a backup and management's authorization. --- # Backups Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#backups **Lite and Pro are not the same** **Standalone (Lite):** the database is an encrypted file on this PC (.db). **Pro:** the business database is on the store's **SQL Server**; backup creates a **.bak** file only on the **Ops leader** station. Do not mix the two flows. ## Automatic backup (once per day) With a valid licence, at startup the station tries a **silent** copy if there has not yet been a successful one that calendar day. Failure **does not** block sales. In Settings → Backups you can create manual copies at any time. - Lite: encrypted .db file in the chosen folder (or the station's Backups folder); - Pro: only the Ops leader runs BACKUP DATABASE (.bak). If SQL cannot write to the chosen folder, the station tries the SQL instance default folder; - The station keeps a local history of attempts (success/failure). ## Create a manual backup - Open Settings → Backups . - Choose the Backup folder (also keep a copy off this PC when company policy allows). - Click Create backup . On Pro, if this till is not the Ops leader, the button stays disabled. - Confirm the copy in Recent copies (.db on Lite, .bak on Pro). ## Restore (Lite only, same PC) - Select the correct copy (.db) in the list. - Click Restore and confirm. - The current database is replaced and the station restarts . **Caution** Restoring replaces the current data. Make a fresh backup first, if you still can. Close sales and shifts in progress. On **Pro**, restore through the app is **not** available (requires stopping all tills and SQL restore). **Restore ≠ change PC** The Restore button assumes the **same Windows account** on this computer (the encryption key stays on the PC). To move data to **another computer**, use [Changing computer](#migrar-posto). ## Changing computer ### Standalone (Lite) - On the old PC: Settings → Backups → Export migration . - Set a strong passphrase (minimum 12 characters) and confirm it. Keep the phrase separate from the file. - Save the .sv4mig file in a safe place (USB drive / shared folder). - On the new PC: install SiversaPOS Standalone, open Backups → Import migration , choose the .sv4mig and the same passphrase. - The station replaces the local database, restarts, and asks you to activate the licence on this PC (MySiversa / file / payment). Do not copy the License folder from the old PC. **Package security** The .sv4mig file contains the encrypted database and the key re-protected by the passphrase. Anyone with the file **and** the phrase can read the data: treat both as secrets. The strength of the package depends on the passphrase. ### Pro (multi-till) - Replace one till only (join): install Pro on the new PC, connect to the store SQL (Join LAN or form) and complete the CRM invite. Data is already in SQL; do not use .sv4mig. - Replace the PC hosting SQL: on the Ops leader, create a recent .bak; on the new PC restore the database with SQL tools (SSMS / sqlcmd); point the other tills to the new server; reactivate the licence on each station. SiversaPOS does not perform this RESTORE through the interface. **What the package / backup does not do** It does not replace CRM activation. It does not copy operator passwords in plain text (they remain in the database). It does not migrate Windows shortcuts or printers. --- # Printing and receipts Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#impressao ## Configuring the receipt In **Settings → Printing**, choose the printer and the format (for example 80 mm or 58 mm). Set the number of copies and whether **Preview receipt before printing** is enabled. There may also be an option to choose the printer and size when printing. - Select the correct printer in SiversaPOS (not only in Windows). - Match the format to the paper installed. - Click Test printer . - Make a test sale or bill and check the layout. ### Restaurant Besides the register receipt, confirm the printers per **area** in [Configuring the restaurant](#restaurante-config) (Kitchen, Bar routes, etc.). Use **Test printer** in the area printer's record. An product without a **Printing area** may not generate an ticket where you expect it. ### If it does not print - The printer is on, without errors, with paper and the cover closed; - The printer is selected in SiversaPOS; - A Windows test page, where applicable; - In a restaurant: the area routes; if you use the LAN waiter, the hub must be listening and the POS open. ## Shift closing receipt When you print the close, the station can issue up to three slips: **totals**, **shift items** and **pending accounts** (if any). The total lines are those in [Shifts and register](#turnos): opening balance, sales, payments, cash in, cash out during the shift, expected balance, withdrawal (if any) and cash in drawer. No «TOTAL» that repeats the balance. --- # SiversaPOS updates Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#actualizacoes ## Automatic check When there is a network connection, SiversaPOS can check for updates when you sign in (or at startup). The check uses the official Siversa service (POS Central). If a new version exists: - Optional: the dialog asks whether you want to update now; you can postpone it and keep working; - Mandatory: Mandatory update appears; without updating, the POS cannot continue, according to the published policy. ## Checking manually In the operator menu, use **Check for updates** (next to My Profile / About the system). You can also use **Management Panel → Check for updates** (System group). The station queries the official service and, if a package is available, downloads it and prepares the installation (**Update**). - Close sales and shifts in progress where possible. - Confirm the update in the SiversaPOS messages (current version / new version). - Wait for the installation; do not switch off the computer. The POS will restart. - If you already have the latest version, the station tells you so without installing anything. **No internet** If the check fails because there is no network, the station keeps working. Try again later. Use only the official installer obtained through Siversa channels (website / POS Central). **Pro edition** On Pro, POS Central publishes **SiversaPOS_Pro-Update** (not the Lite Setup). Multi-till install: [SiversaPOS Pro](#siversapos-pro). --- # Licence status Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#licenca **Relationship with CRM (POS Central)** Licences, packages, payments, updates and (on Pro) the number of tills are managed on the official MySiversa / POS Central service. The station keeps a **local lease** to work offline; when online it performs an **opportunistic check-in** to update status (revocation, business type, payments, etc.). Missing check-in for several days **does not** by itself block a package that is still valid. ## Checking In **Settings → Licence** (or on the activation screen), use **View licence status** to see what the screen shows: package, validity, sales in the trial, and whether you need to renew or activate. ## Trial and packages In trial mode, the station allows a limited number of sales. The screen may show the counter (for example sales in the trial) and, close to the limit, offer to keep trying or to **Choose a package**. The prices and packages shown come from the official service when there is a network connection. On some stations payment in the POS may be disabled: use a file or a token through the options on the screen. ## Activation - Online: account validation / payment / issuance according to the flow on the screen; - File: File / upload licence (.json) when the company provides the file; - Renew / Pay: when the button is enabled in the licence status. ## Validity, grace period and renewal For paid packages, the screen may show a **Grace period** (days after the expiry date). Within that period the station keeps working; after the grace period, treat the licence as expired and put it in order. On POS Central, management can **issue** a licence with custom dates/days (when authorised) and, when it makes sense, **schedule** the next term to start when the current one ends. On the station, that succession takes effect on the next check-in with network (no reinstall needed). ## Expired licence (read-only) If the licence expires without being blocked by revocation, SiversaPOS may offer **Free mode** (read-only: browse and view data) or **Activate licence**. In read-only mode you cannot save sales or changes until you activate. Follow the buttons on the screen itself. **Licence messages** Do not change program files or the system clock just to get around a licence message. That can cause additional failures and make support harder. Use the official Activate / File / contact options. When changing PC, activate again on the new equipment (see [Changing computer](#migrar-posto)). --- # Solving common problems Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#problemas ## I cannot sign in - The correct user; Caps Lock; - Password recovery when available; - Inactive account: ask an administrator to review the operator. ## I cannot sell - Open shift; register, stock location, series and document; - Products active and available in the POS; - Stock controlled: quantity available and outgoing block; - Licence: trial used up, read-only mode or a message asking for activation (see Licence status ); - Read the system message before trying again. ## An product does not appear - Active status and available on the POS station; - Group / filter in the POS; - Refresh the list; - On this Standalone station the catalog is local. If the screen shows a warning that the catalog is managed in the ERP, the station is read-only (you do not edit items here). ## The stock looks wrong - Stock history (stock in, stock out, inventories); - The correct effective center; - Inventory: Save counts does not apply to the stock; only Finish inventory applies (see Physical inventory ); - A physical inventory if the discrepancy persists. ## Finance: balance or receipt - Confirm the correct entry (Open / Settled); - The amount to receive must be less than or equal to the balance shown (both to 2 decimals; if they match, do not add extra cents); - Reprint from Receipts if the paper failed; - Reverse is in the Finance (financial cash account), not in Documents and not on the restaurant table. ## Restaurant: the ticket does not print - The product has a Printing area ; - The area printer is on and tested (routes); - The order was sent ( Send ticket ), not just kept in the local cart; - If you use the LAN waiter: the hub must be listening and SiversaPOS open. ## The printer does not respond See [Printing and receipts](#impressao) and run **Test printer**. ## A promotion does not apply - The promotion is Active , not archived, and within the dates/times/days; - The product / group / batch / center is within the scope; - The minimum quantity or amount has been reached; the maximum per sale is not used up; - Another exclusive promotion may have won (a larger benefit); - Check the PROMO badge and the total; see Promotions . ## Batch or SKU in the sale - Batch: the product has batch control; an active batch with a balance; selection in the dialog; - SKU: attributes defined, SKUs generated and active in Manage SKUs ; - Stock in the session's effective center. ## Update or licence - Update: network available; version message; if it is mandatory, update before continuing; - Licence: do not change the PC clock; use Activate / File / MySiversa according to the screen. ## The POS is slow Close unnecessary applications, check the free disk space and restart SiversaPOS outside an ongoing sale. Note the moment and the operation for support. ## Pro: Store SQL / LAN join - Main PC: Invite screen open; secondary on the same network; - Fill from LAN OK but Connect rejects the password: check Mixed Mode and the sa password (or the manual form); - Secondary in Inno: leave «Set SQL server now» unticked. Guide: SiversaPOS Pro . --- # Daily best practices Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#boas-praticas Always sign in with your own user account. Confirm the register and the shift before the first sale. Check the total and the payment before Finish / Confirm. Use Save / Held only for real pauses; recover and close them the same day where possible. Record cash in and cash out with a clear description. Avoid configuration changes during a sale. Run inventories regularly; Finish inventory only after checking the counts. Test the printers after changes. Create backups regularly (and away from the station's disk, if possible). Keep operators and permissions up to date. Close the shift and check the totals at the end of the working day. Review the promotions in force (dates and scope) before campaigns. For products with batches/SKUs: keep batches and variations active and with the correct stock. In a restaurant: review open tables and orders not yet invoiced before closing. In the treasury: settle and print receipts the same day. Update the POS when the dialog asks you to (mandatory: do not postpone). --- # Glossary Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#glossario Item A product or service sold in the POS. POS area A production/ticket destination (for example Kitchen, Bar), linked to the product and to the printer. Register The operating unit where a shift is opened and movements are recorded (station). Different from the Finance's financial cash account. Stock location The logical location where quantities on hand are controlled. Ticket An operational production instruction in the restaurant (print / reprint). It is not an invoice. Bill (restaurant) A preview or printout of the table's consumption for the customer. Different from the Finance's receivables. Document The record of the operation (sale, note, stock, NC/ND, etc.) according to the type and the series. Reverse A Finance action (financial cash account) that reverses a selected movement. It is not the same as voiding a sale in Documents. Finish At the counter: go to the sale payment. In the inventory: apply the counts to the stock (after Save). Save At the counter: suspends the current sale as a draft (Held list). Inventory A physical count. Save records the counts; Finish inventory applies them to the stock. Operator A user who works in SiversaPOS. Series The structure used in the numbering and issuing of documents. Held The list of sales on hold (counter drafts) to be resumed later. Finance The area for receivables, payables, receipts, statements and the financial cash account (Cash in / Cash out / Reverse). Shift The operating period of a register, from opening to closing. Held sale A sale draft kept with Save to be resumed later. MySiversa Siversa's online portal linked to the station (account, licence, plans and support). OTP A short-lived confirmation code sent by e-mail and, in Mozambique (+258), also by SMS when available. Transport note (GT) A goods transport document, when the series is configured. Delivery note (GR) A dispatch/delivery document, different from the transport note. Waiter (LAN) Waiter access from a mobile phone on the local network, connected to the station hub (it is not remote management over the internet). SiversaManagerHub Manager app on the internet (entry /h). Shows closed shifts and the catalog; it is not a live floor view and not the waiter LAN hub. Expected balance Cash expected for the shift before the closing withdrawal. Cash in drawer Cash left at close. If you withdrew, it is 0.00. Ops leader On Pro, the only station that sends and receives the Hub mirror. Other tills queue. Read-only A mode in which you browse and view data but do not save sales or changes (for example an expired licence in free mode). Promotion An automatic cart discount rule (%, amount, fixed price or buy X pay Y), configured in Promotions. PROMO The badge on the cart line when a promotion is applied. SKU A variation of a model product generated by attributes (for example color and size), with its own code and stock. Attribute (SKU) A dimension of the variations catalog (for example Color, Size) with associated values. Batch A stock lot of a product with batch control (code, expiry date, balance; independent price optional). Component A child product in the composition (BOM/kit) of a parent item; it can reduce stock on the sale. Conversion (item) A rule where one unit of a product produces several units of another resulting product. Retail A business type focused on the counter (without dining-room tables/orders as the main flow). Buy X pay Y A promotion type (for example 3x2): buy X units and pay for Y. Default currency The code (for example MT) used as a suffix on totals and documents; the POS does not convert amounts between currencies. SiversaPOS Pro Multi-till edition: several terminals in the same store with shared SQL Server (not the ERP). Store SQL Pro screen to connect to the SQL instance (manual or LAN join) at startup or when the connection fails. LAN join On Pro, the main PC temporarily shares SQL connection details with the secondary (invite code); the licence stays in the CRM. Main PC (Pro) The store computer with the SQL instance (Setup Express or existing SQL) and till invites. Secondary till (Pro) Another Pro PC that joins the same store (LAN join / SQL + CRM invite), without installing Express. --- # Help and support Canonical: https://www.siversa.co.mz/pos/manual/?lang=en-US#suporte ## Before contacting support Have a simple description of the problem with you and, if possible: - What you were trying to do; - Which message appeared (the exact text helps); - Whether the problem always happens or only in certain situations; - Which user/register was in use, without sharing passwords; - The SiversaPOS version, if the screen shows it (for example the licence status or updates); - A screenshot that does not expose unnecessary personal data. **First step** See [Solving common problems](#problemas) and check the shift, printer, stock and licence before opening a request. **Never send** Passwords, keys, sensitive internal files or other credentials by message. Legitimate support does not need your personal password to understand a normal operation. See the official contacts in SiversaPOS itself or at [**siversa.co.mz/pos**](https://siversa.co.mz/pos). Main product page and installer download: [https://siversa.co.mz/pos](https://siversa.co.mz/pos). Author of the software and of this manual: **Eng. Inácio Sumbane** (software engineer, architect of SiversaPOS / Siversa ERP). Public profile: [siversa.co.mz/inacio-sumbane-siversa-cloud](https://siversa.co.mz/inacio-sumbane-siversa-cloud/) · [LinkedIn](https://www.linkedin.com/in/sumbane-inacio).